Jurnal Institusi
Copyright (c) 2025 Managerial Development Journal
This study aims to analyze the security risks associated with WhatsApp usage by the elderly and identify mitigation strategies to address these challenges. This research employs a descriptive qualitative approach, collecting data through interviews, literature reviews, and observations of elderly users' behavior on WhatsApp. The analysis is based on seven key indicators: availability, accuracy, authenticity, confidentiality, integrity, utility, and possession. The findings reveal that older adults face significant challenges in protecting their personal data and maintaining the integrity of information due to a lack of understanding of WhatsApp security features, such as two-step verification and privacy settings. Moreover, they are frequently targeted by phishing attacks and online fraud that threaten the availability and confidentiality of their information. On the other hand, WhatsApp remains a highly beneficial tool for communication and social needs, although its utility is hindered by users’ technical limitations. This study recommends enhancing digital literacy among the elderly through continuous training programs, implementing user-friendly security features, and strengthening collaboration between governments, communities, and application developers to create a safer digital ecosystem for the elderly.
Managerial Development Journal; Vol. 1 No. 2 (2025): Managerial Development Journal ; 258-265
Penerbit: Graduate School, Universitas Lancang Kuning, Indonesia