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# Judul Penulis Tahun Akses
Repositori Institusi

Analisis Sentimen Kepuasan Pengguna Aplikasi Halodoc Menggunkan Metode Naïve Bayes, Svm Dan Lstm

Thesis
2024
Pertumbuhan teknologi digital dalam bidang kesehatan telah mendorong munculnya berbagai aplikasi layanan kesehatan, salah satunya adalah Halodoc. Penelitian ini bertujuan untuk menganalisis sentimen kepuasan pengguna terhadap aplikasi Halodoc mela...
Repositori Institusi

Implementasi Support Vector Machine Dan Naive Bayes Pada Analisis Sentimen Review Aplikasi Layanan Kesehatan (Telemedicine) Halodoc Di Playstore

Thesis
2024
Kesehatan merupakan aspek yang sangat penting bagi kehidupan manusia. Aplikasi Halodoc memudahkan pengguna dalam melakukan konsultasi tentang berbagai macam keluhan tanpa harus tatap muka. Untuk membagikan pengalaman nya, pengguna akan memberikan ...
Jurnal Institusi

Sentiment Analysis Of Halodoc Application User Satisfaction Using The Naïve Bayes Method, SVM and LSTM

ComniTech : Journal of Computational Intelligence and Informatics ; Vol. 2 No. 1 (2025): ComniTech : Journal of Computational Intelligence and Informatics; 14-23
Universitas Lancang Kuning, 2025Copyright (c) 2025 ComniTech : Journal of Computational Intelligence and Informatics
The growth of digital technology in the health sector has encouraged the emergence of various health service applications, one of which is Halodoc. This study aims to analyze the sentiment of user satisfaction with the Halodoc application through rev...
PubMed

Factors contributing to decisions for giving treatment and referrals to patients with cognitive complaints in chat‐based telemedicine services in Indonesia

Alzheimers Dement
Wiley, 2025DOI: 10.1002/alz70858_100745https://creativecommons.org/licenses/by/4.0/
BACKGROUND: In recent years, patients in Indonesia started to actively use Chat‐Based Telemedicine Services to consult for their cognitive complaints, especially during the COVID‐19 pandemic. This study describes the characteristics of patients w...
PubMed

Factors correlating to decisions for prescribing pharmacological treatment and referrals in suspected peripheral neuropathy cases in chat consultation-based application

Heliyon
Elsevier, 2024DOI: 10.1016/j.heliyon.2024.e30713https://creativecommons.org/licenses/by-nc-nd/4.0/
INTRODUCTION: Since the COVID-19 pandemic, there has been increasing use ofchat-based telemedicine, including for patients with neuropathy complaints. It is imperative to learn how to effectively use telemedicine. This study describes the characteris...
DOAJ Open Access

Understanding the Communication Pattern Between Doctors and Indonesian Student Patients in Turkey Through the Use of the 'Halodoc' Telemedicine Application

Jurnal Ilmu Sosial dan Ilmu Politik, Vol 14, Iss 2, Pp 235-247 (2025) | ISSN: 2442-6962
University of Tribhuwana Tunggadewi, 2025DOI: 10.33366/jisip.v14i2.3389
This study aims to explore the communication patterns between doctors and patients using the Halodoc application, particularly among Indonesian students in Turkey. The research uses Computer-Mediated Communication (CMC) Theory to analyze how these in...
DOAJ Open Access

The Effect of E-Service Quality, E-Trust, and E-Customer Satisfaction on E-Customer Loyalty on the Use of the Halodoc Application (Study: Users of the Halodoc Application in Surabaya City)

Indonesian Interdisciplinary Journal of Sharia Economics, Vol 8, Iss 3 (2025) | ISSN: 2621-606X
Universitas KH Abdul Chalim, Prodi Ekonomi Syariah, 2025DOI: 10.31538/iijse.v8i3.7158
The competition in the digital health industry to maintain and establish long-term relationships with customers, especially the Halodoc application, is the reason for this study. The purpose of this study is to analyze the effect of e-service quality...
DOAJ Open Access

Implementation of a Telegram-Based Child Consultation Chatbot Using IndoBERT

Journal of Information Systems and Informatics, Vol 7, Iss 2 (2025) | ISSN: 2656-5935
Asosiasi Doktor Sistem Informasi Indonesia, 2025DOI: 10.51519/journalisi.v7i2.1079
Children’s health and development are crucial aspects that require proper attention from parents. However, many parents lack easy access to immediate consultation regarding their child's health and well-being. To address this issue, this study...
DOAJ Open Access

Behavioral Intentions of Generation Z and Millennial Users of Telemedicine: A UTAUT 2 Analysis from the Halodoc User Perspective

Journal of Information Systems and Informatics, Vol 6, Iss 3 (2024) | ISSN: 2656-5935
Asosiasi Doktor Sistem Informasi Indonesia, 2024DOI: 10.51519/journalisi.v6i3.786
The rapid development of telemedicine has significantly transformed health services, leveraging technological sophistication to enhance medical consultations and treatments. Halodoc, a leading telemedicine application, has positively impacted the hea...
DOAJ Open Access

Impact of IT identity and data privacy on mobile telemedicine use: A UTAUT perspective

Manajemen dan Bisnis, Vol 23, Iss 2, Pp 428-447 (2024) | ISSN: 1412-3789
Department of Management, Faculty of Economics and Business, Universitas Surabaya, 2024DOI: 10.24123/mabis.v23i2.832
The purpose of this study is to identify potential determinants of the intention to use mobile telemedicine applications. We gathered a total of 187 responses from smartphone users who expressed interest in utilizing Halodoc mobile telemedicine appli...
DOAJ Open Access

Analysis of User Satisfaction of the Halodoc Telemedicine Platform in DKI Jakarta in 2024

Indonesian Interdisciplinary Journal of Sharia Economics, Vol 7, Iss 3 (2024) | ISSN: 2621-606X
Universitas KH Abdul Chalim, Prodi Ekonomi Syariah, 2024DOI: 10.31538/iijse.v7i3.5052
This research aims to analyze the influence of content, form, and ease of use on user satisfaction of the Halodoc telemedicine platform in DKI Jakarta in 2024. The research method used in this research is quantitative research. they are using the Par...
DOAJ Open Access

Factors correlating to decisions for prescribing pharmacological treatment and referrals in suspected peripheral neuropathy cases in chat consultation-based application

Heliyon, Vol 10, Iss 10, Pp e30713- (2024) | ISSN: 2405-8440
Introduction: Since the COVID-19 pandemic, there has been increasing use ofchat-based telemedicine, including for patients with neuropathy complaints. It is imperative to learn how to effectively use telemedicine. This study describes the characteris...
DOAJ Open Access

Komunikasi Kesehatan Mental untuk Menciptakan Kepuasan Pengguna Telemedicine

Calathu, Vol 6, Iss 1 (2024) | ISSN: 2656-2057
Universitas Ciputra, 2024DOI: 10.37715/calathu.v6i1.4023
Communication through mobile apps is still looking for a better form, how to be carried out effectively, and how to be well received by the audience. One of the mobile apps widely used by the public today is telemedicine, which offers the integration...
DOAJ Open Access

Influence of User Satisfaction of the Halodoc Mobile Application using the End User Computing Satisfaction (EUCS) and DeLone and McLean methods

Sistemasi: Jurnal Sistem Informasi, Vol 13, Iss 2, Pp 740-756 (2024) | ISSN: 2302-8149
Islamic University of Indragiri, 2024DOI: 10.32520/stmsi.v13i2.4035
PT. Media Dokter Investama is one of several technology companies that provides health consultation services in Indonesia through Mobile Health Technology (MHealth Tech) products. Mobile application. It was recorded that in October 2023 the Halodoc a...
DOAJ Open Access

The rise of telemedicine services in Indonesia: What factors determine customers' repurchase intentions?

E3S Web of Conferences, Vol 517, p 14005 (2024) | ISSN: 2267-1242
Telemedicine is the delivery of health care services using information and communication technology. Telemedicine services began to be widely used during the COVID-19 pandemic. With the continuous rise of telemedicine platforms, it is a solid call fo...
DOAJ Open Access

The Halodoc’s Social Media Data Analysis Amidst Covid-19 Pandemic: An Evidence from Indonesia

Jurnal Sosial Humaniora, Vol 16, Iss 01, Pp 51-62 (2023) | ISSN: 1979-5521
Institut Teknologi Sepuluh Nopember Surabaya, 2023
This study aims to analyze Halodoc telehealth services reputation through its social media during Covid-19 pandemic critical time of 2020-2021 by using big data analysis. During that period, more people increasingly used e-health application services...
DOAJ Open Access

Sentiment Analysis Telemedicine Apps Reviews Using NVIVO

Proceedings, Vol 83, Iss 1, p 4 (2022) | ISSN: 2504-3900
This study aims to analyze the sentiments of Halodoc users after the COVID-19 pandemic declined. This study uses a mixed method approach, preceded by quantitative research, to see user satisfaction from the rating. Qualitative research from Halodoc g...
DOAJ Open Access

Analyzing the determinant of intention to use digital platform application: a moderated mediation model

Manajemen dan Bisnis, Vol 21, Iss 2, Pp 173-184 (2022) | ISSN: 1412-3789
Department of Management, Faculty of Economics and Business, Universitas Surabaya, 2022DOI: 10.24123/jmb.v21i2.620
The purpose of this study is to analyse and examine the factors that determine customer intention to use Halodoc, a digital platform application in health sector. This study employs e-service quality as one of the antecedents of customer intention, a...
DOAJ Open Access

Humanization of Logo as a Representation of Social Values in Halodoc

JSW (Jurnal Sosiologi Walisongo), Vol 6, Iss 1, Pp 43-58 (2022) | ISSN: 2503-3166
Universitas Islam Negeri Walisongo Semarang, 2022DOI: 10.21580/jsw.2022.6.1.9520
In utilizing the Halodoc application, there is a communication gap between direct speech communication and communication through the application. Through Roland Barthes' semiotic method, this research attempts to examine this problem and propose...
DOAJ Open Access

Utilization and Perception of Telemedicine in Indonesia: Healthcare Providers Point of View

Jurnal Kesehatan Masyarakat Andalas, Vol 16, Iss 1, Pp 38-45 (2022) | ISSN: 1978-3833
Andalas University, Faculty of Public Health, 2022DOI: 10.24893/jkma.v16i1.1044
The popularity of Telemedicine nowadays has started to bloom and increasingly becoming accepted practice in Indonesia. However, it is still vague whether the available telemedicine platforms in Indonesia have already met the standards and needs of th...