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Zenodo (Buku OA)
Innovations in Electrical Systems and Automation
The rapid advancement of technology in the younger generation has led to an improvement in the audience's living standards and an increase in the workload of various industries. As a result, we can no longer rely on the...
Repositori Institusi
Efek Mediasi Kualitas Layanan Pada Pengaruh Kualitas Sistem dan Kualitas Informasi Terhadap Kepuasan Pengguna Sistem Informasi Akademik Universitas Lancang Kuning
This study aims to analyze the influence model of system quality and information quality on user satisfaction of Lancang Kuning University Academic Information System with service quality as an intervening variable. This research was conducted by sur...
Repositori Institusi
Analisis Kepuasan Pengguna Terhadap Kualitas Website Menggunakan Metode Webqual 4.0 (Studi Kasus : Smk Negeri 1 Minas)
Thesis
SMK Negeri 1 Minas perlu memiliki sebuah website yang baik untuk melakukan
penyampaian informasi dan layanan kepada seluruh masyarakat umum, instansi dan
siswa yang berada dibawah nauangannya. Proses evaluasi sangatlah diperlukan
untuk meningkatka...
Repositori Institusi
Analisis Kepuasan Penggunaan Aplikasi E-SIKAP Pada Daftar Kehadiran Kerja PT. Angkasa Pura Solusi Menggunakan Metode Webqual 4.0
Thesis
Aplikasi e-skap adalah aplikasi berbasis android yang diluncurkan oleh PT. Angkasa Pura Solusi untuk membantu karyawan melakukan presensi kehadiran melalui smartphone. Tujuan analisis aplikasi e-Sikap adalah mengetahui kepuasan
dari aplikasi ini ter...
Repositori Institusi
ANALISIS KUALITAS PELAYANAN PUBLIK BADAN PERPUSTAKAAN DAN ARSIP DAERAH PROVINSI RIAU
This study aims to analyze How Public Service Board of Library and Regional
Archives Riau Province, hereinafter referred to as (BPAD) Riau Province. This is
done to look at the quality and how much success BPAD Riau Province in performing
its main...
Repositori Institusi
The Effect of Marketing Mix on Satisfaction and Its Impact on Hotel Customer Loyalty in Pekanbaru-Riau
The purpose of this study to test and analyze empirically the influence of Quality Service to satisfaction and its impact on customer loyalty hotel in Pekanbaru City. Organization and Service Company in its operation is determined is the quality of t...
Repositori Institusi
ANALISIS KEPUASAN PELANGGAN TERHADAP PELAYANAN SERVICE MOTOR PADA BENGKEL AHASS RUMBAI
Thesis
Competition is a form of business carried out in order to get a victory or get a better position without having to have a physical conflict or conflict. Complaints and dissatisfaction can be minimized by taking the necessary steps, so that customers ...
Repositori Institusi
Pengaruh Kemudahan Fitur Layanan, E-Service Quality , Kepercayaan, Dan Persepsi Keamanan Terhadap Keputusan Penggunaan Mobile Banking Brimo Pada Nasabah Bri Perawang
Thesis
Penelitian ini bertujuan untuk mengetahui pengaruh kemudahan fitur layanan,
kualitas layanan elektronik (e-service quality), kepercayaan, dan persepsi
keamanan terhadap keputusan penggunaan aplikasi mobile banking BRImo pada
nasabah BRI di Perawan...
Repositori Institusi
Analisis Kepuasan Penggunaan Aplikasi E-Manajemen Penyidikan di Sat Reskrim Polresta Pekanbaru Dengan Metode Webqual
Thesis
Penelitian ini dilakukan untuk menganalisa dan mengevaluasi kinerja anggota
Polri khususnya Sat Reskrim Polresta Pekanbaru, dari pihak anggota di Sat
Reskrim Polresta Pekanbaru memiliki kendala yang dikeluhkan dalam
pengoperasian atau penggunaan a...
Repositori Institusi
EFFECTIVENESS OF E-ARCHIVES AS A MEDIA OF INFORMATION TECHNOLOGY-BASED DATA MANAGEMENT IN UNIVERSITAS LANCANG KUNING
Badan Penjaminan Mutu of Universitas Lancang Kuning (BPM UNILAK) is an agency that is tasked with organizing an internal quality assurance system (SPMI) and an external quality assurance system (SPME) or what is also known as accreditation, but in ma...
Repositori Institusi
Analisis Kualitas Website Perpustakaan Tenas Effendy Menggunakan Metode Webqual 4.0
Thesis
Penelitian ini bertujuan untuk mengetahui kualitas website Perpustakaan Tenas
Effendy berdasarkan persepsi pengguna metode WebQual 4.0, yaitu kegunaan
(usability), kualitas informasi (information quality), dan kualitas interaksi
(Interaction Quali...
Repositori Institusi
Analysis of Patient Preferences in Choosing Health Services at Ibnu Sina Islamic Hospital Pekanbaru
To survive and develop sustainably, hospitals must be able to respond to the
dynamics of change by knowing patient preferences to be able to provide
quality health services. This study was conducted on inpatients at RSI lbnu Sina
Pekanbaru with th...
Repositori Institusi
Penerapan Model Klasifikasi Dalam Tingkat Kepuasan Layanan Publik Pada Kecamatan Dengan Menggunakan Algoritma Decision Tree
Thesis
Service activities cannot be separated from human life, because service is needed
in all aspects of life. Just like public services provided by the government, public
services can also affect the level of quality in an institution. The problem
exp...
Repositori Institusi
Analisis Kepuasan Pengguna Terhadap Kualitas Website Distankan Menggunakan Metode Webqual 4.0(Studi Kasus:Dinas Pertanian Dan Perikanan Kota Pekanbaru)
Thesis
Dinas Pertanian dan Perikanan Kota Pekanbaru perlu memiliki sebuah website yang
baik untuk melakukan penyampaian informasi dan layanan kepada seluruh
masyarakat umum, instansi dan pegawai yang berada dibawah nauangannya. Proses
evaluasi sangatlah ...
Repositori Institusi
Pengaruh E – Service Quality Dan Sales Promosion Terhadap Kepuasan Pelanggan Pengguna Aplikasi Pln Mobile Di Rumbai
Thesis
Penelitian ini bertujuan untuk mengetahui pengaruh eservice quality dan sales
promotion terhadap kepuasan pelanggan pengguna aplikasi PLN Mobile di
Rumbai. Jenis penelitian yang digunakan adalah penelitian kuantitatif. Adapun
teknik pengambilan sa...
Repositori Institusi
KEPUASAN MAHASISWA TERHADAP PELAYANAN PERPUSTAKAAN DI LINGKUNGAN UNIVERSITAS LANCANG KUNING TAHUN 2016
Unilak’s library contains a collection of reference books, research journals, documents and other important information which support the learning process for students. As the information resource, it needs to complete its facilities such as book...
Repositori Institusi
Peningkatan kualitas jasa dan produktivitas hasil penelitian balai arkeologi Yogyakarta
As research institute, the performance of Balai Arkeologi Yogyakarta is determined by the guality and productivity in disseminating and publishing the results of their research to the public. In the era of digitization, it is necessary for the instit...
Repositori Institusi
Analisis Kualitas Pelayanan Pada Universitas Lancang Kuning
Having a vision for Unilak leading 2030 by becoming a leading university on national level based on Malay culture requires cooperation from all parties to make it happen. The points to be achieved one of them is to improve the quality of education. H...
Repositori Institusi
MOTIVASI PEMUSTAKA PADA LAYANAN REFERENSI DI BPAD PROPINSI RIAU 2011
This writing deals with the motivation of users to reference service in BPAD Riau Province in 2011. It focuses on answering two question: 1) how users are motivated to use reference service, and 2) how far the users need the reference collections. Th...
Repositori Institusi
KEPUASAN MAHASISWA TERHADAP PELAYANAN PERPUSTAKAAN DI LINGKUNGAN UNIVERSITAS LANCANG KUNING TAHUN 2016
Unilak’s library contains a collection of reference books, research journals,
documents and other important information which support the learning process
for students. As the information resource, it needs to complete its facilities such
as boo...