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Jurnal Institusi
The combination of WebQual 4.0, LibQual, and Importance Performance Analysis for evaluating the quality of the Universitas Trunojoyo Madura library website
Berkala Ilmu Perpustakaan dan Informasi; Vol 21 No 1 (2025): June; 30-45
Introduction. This study evaluates the quality of the Universitas Trunojoyo Madura library website and services The research aims to assess user satisfaction, identify areas for improvement, and provide recommendations to enhance service quality. The...
Jurnal Institusi
The impact of digital transformation on the satisfaction of circulation service users at the University of Bengkulu Library
Berkala Ilmu Perpustakaan dan Informasi; Vol 21 No 2 (2025): December; 311-326
Introduction. This study evaluates user satisfaction with circulation services at the University of Bengkulu Library after the COVID-19 pandemic. The paper aims to understand how technology-based circulation services meet the needs of libra...
PubMed
Development and validation of a modified LibQUAL scale in health sciences libraries: application of Structural Equation Modeling
J Med Libr Assoc
OBJECTIVE: The application of structural equation modeling (SEM), a statistical modeling tool for scale construction and development, is becoming increasingly popular in the health sciences librarianship and information science research. This study e...
PubMed
PubMed
Empowering your institution through assessment
J Med Libr Assoc
Objectives: The objectives of this study are to describe the process of linking Association of Academic Health Sciences Libraries (AAHSL) data with 2002 LibQUAL+ data and to address four analytical questions created by the AAHSL Task Force on Quality...
PubMed
Assessing the quality of services at an academic library
Heliyon
Customers usually have high expectations on the services they receive. The LibQUAL model was employed in this study to investigate the quality of services at an academic library. The participants were chosen from the five colleges in a university usi...
DOAJ Open Access
The impact of digital transformation on the satisfaction of circulation service users at the University of Bengkulu Library
Berkala Ilmu Perpustakaan dan Informasi, Vol 21, Iss 2 (2025) | ISSN: 1693-7740
Introduction. This study evaluates user satisfaction with circulation services at the University of Bengkulu Library after the COVID-19 pandemic. The paper aims to understand how technology-based circulation services meet the needs of library users...
DOAJ Open Access
Designing and Prioritizing Key Performance Indicators in Evaluating and Improving the Productivity of Special Libraries (the organization under study: Water and electricity industry of Iran)
International Journal of Librarianship, Vol 10, Iss 4 (2025) | ISSN: 2474-3542
This research study aims to determine and prioritize essential performance criteria and indicators for evaluating and enhancing the productivity of special library services within the public sector’s water and electricity industry of Iran. Focusing...
DOAJ Open Access
Trends in the Utilization of Circulation Services in University Libraries: Analysis Before and After the COVID-19 Pandemic
IAFOR Journal of Literature & Librarianship, Vol 14, Iss 1, Pp 119-137 (2025) | ISSN: 2187-0608
This study aims to analyze the paradigm shift in university library circulation services post-COVID-19 pandemic. Specifically, this study examines trends in the use of physical collections and evaluates user satisfaction with technology-based circula...
DOAJ Open Access
The combination of WebQual 4.0, LibQual, and Importance Performance Analysis for evaluating the quality of the Universitas Trunojoyo Madura library website
Berkala Ilmu Perpustakaan dan Informasi, Vol 21, Iss 1, Pp 30-45 (2025) | ISSN: 1693-7740
Introduction. This study evaluates the quality of the Universitas Trunojoyo Madura library website and services The research aims to assess user satisfaction, identify areas for improvement, and provide recommendations to enhance service quality. The...
DOAJ Open Access
AHP-Based Evaluation of Discipline-Specific Information Services in Academic Libraries Under Digital Intelligence
Information, Vol 16, Iss 3, p 245 (2025) | ISSN: 2078-2489
Over recent years, digital and intelligent technologies have been driving the transformation of discipline-specific information services in academic libraries toward user experience optimization and service innovation. This study constructs a quality...
DOAJ Open Access
Pengaruh Affect of Service, Information Control, Library as Place, dan Library Image terhadap Loyalitas Pengguna Layanan Perpustakaan Nasional dengan Kepuasan sebagai Pemediasi
Tik Ilmeu: Jurnal Ilmu Perpustakaan dan Informasi, Vol 8, Iss 2 (2024) | ISSN: 2580-3654
Measuring service quality and public satisfaction is important to support the sustainability of an organization. Excellent service will foster user satisfaction and loyalty. The measuring of service quality in the library uses LibQual method which co...
DOAJ Open Access
Gestión consorciada de LibQUAL en las bibliotecas de la Red BUCOC, Argentina
Revista Española de Documentación Científica, Vol 47, Iss 4 (2024) | ISSN: 0210-0614
Se presenta la experiencia de cooperación en la gestión consorciada de LibQUAL para la evaluación de la calidad de la Red de Bibliotecas de Universidades Católicas y de Orientación Católica (Red BUCOC) de Argentina. Se buscó realizar un diagn...
DOAJ Open Access
Relação entre características, expectativas e percepções dos usuários sobre a qualidade do serviço bibliotecário por meio da escala LibQual adaptada
Revista Gestão Universitária na América Latina, Vol 17, Iss 2 (2024) | ISSN: 1983-4535
Esta pesquisa mediu a qualidade do serviço de biblioteca em uma instituição de ensino superior brasileira, utilizando uma versão adaptada da escala LibQual. O tamanho da amostra é de 328 respondentes, incluindo funcionários e estudantes da inst...
DOAJ Open Access
Percepción de calidad y satisfacción de usuarios de una biblioteca de ciencias físicas. El caso de la Universidad Nacional Mayor de San Marcos
Tesis (Lima), Vol 17, Iss 24, Pp 133-151 (2024) | ISSN: 1995-6967
El artículo tiene el objetivo de determinar la relación entre la calidad de los servicios y el grado de satisfacción de los usuarios de la biblioteca especializada de ciencias físicas “Rafael Dávila Cuevas” de la Facultad de Ciencias Física...
DOAJ Open Access
Calidad de los servicios de la Biblioteca del Museo y Archivo Histórico de Portoviejo, Ecuador
e-Ciencias de la Información, Vol 14, Iss 2 (2024) | ISSN: 1659-4142
Este trabajo tiene como objetivo evaluar la calidad de los servicios bibliotecarios de la Biblioteca del Museo y Archivo Histórico de Portoviejo, Ecuador. Se implementó una metodología descriptiva con un enfoque mixto que incorporó el análisis d...
DOAJ Open Access
قياس جودة خدمات المعلومات في المكتبة المركزية لجامعة الملك فيصل من خلال+LibQUAL
المجلة الدولية لعلوم المكتبات والمعلومات, Vol 11, Iss 3, Pp 334-353 (2024) | ISSN: 2356-8003
أَسهمت المكتبات الأكاديمية في جامعاتها من خلال الحصول على المعلومات وتنظيمها ونشرها في توفير مساحة لأنشطة البحث، ودعم المستفيدين في الع...
DOAJ Open Access
A utilização do Design Thinking como ferramenta de interpretação do perfil dos bibliotecários em uma biblioteca universitária
Transinformação, Vol 36 (2024) | ISSN: 2318-0889
Resumo Da parte das organizações, é evidente o uso de estratégias que viabilizem alcançar um número cada vez maior de consumidores. Propostas recentes têm incluído ao processo de inovação e criação de serviços a centralidade no cliente. ...
DOAJ Open Access
A Meta-Analysis of Studies on Quality Assessment of Public Libraries Using the LibQUAL Model
تحقیقات اطلاعرسانی و کتابخانههای عمومی, Vol 30, Iss 1, Pp 48-65 (2024) | ISSN: 2645-5730
Purpose: Given the importance of assessing the quality of public libraries and their different services, this study aimed to comprehensively review the existing research in this field and present the findings in the form of a meta-analysis. The prima...
DOAJ Open Access
Assessing the quality of services at an academic library
Heliyon, Vol 9, Iss 12, Pp e22449- (2023) | ISSN: 2405-8440
Customers usually have high expectations on the services they receive. The LibQUAL model was employed in this study to investigate the quality of services at an academic library. The participants were chosen from the five colleges in a university usi...
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