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DOAJ Open Access
Lean service quality improvement for enhancing medical tourism using a dual-stage approach in healthcare
Cogent Engineering, Vol 13, Iss 1 (2026) | ISSN: 2331-1916
The study investigates the dimensions that contribute to a remarkable service quality improvement model aimed at explaining and predicting key factors influencing healthcare service quality. It employs a dual approach of Structural Equation Modeling ...
Repositori Institusi
The Effect of Marketing Mix on Satisfaction and Its Impact on Hotel Customer Loyalty in Pekanbaru-Riau
The purpose of this study to test and analyze empirically the influence of Quality Service to satisfaction and its impact on customer loyalty hotel in Pekanbaru City. Organization and Service Company in its operation is determined is the quality of t...
Repositori Institusi
ANALISIS KEPUASAN PELANGGAN TERHADAP PELAYANAN SERVICE MOTOR PADA BENGKEL AHASS RUMBAI
Thesis
Competition is a form of business carried out in order to get a victory or get a better position without having to have a physical conflict or conflict. Complaints and dissatisfaction can be minimized by taking the necessary steps, so that customers ...
Repositori Institusi
Efek Mediasi Kualitas Layanan Pada Pengaruh Kualitas Sistem dan Kualitas Informasi Terhadap Kepuasan Pengguna Sistem Informasi Akademik Universitas Lancang Kuning
This study aims to analyze the influence model of system quality and information quality on user satisfaction of Lancang Kuning University Academic Information System with service quality as an intervening variable. This research was conducted by sur...
Repositori Institusi
Pengaruh Kemudahan Fitur Layanan, E-Service Quality , Kepercayaan, Dan Persepsi Keamanan Terhadap Keputusan Penggunaan Mobile Banking Brimo Pada Nasabah Bri Perawang
Thesis
Penelitian ini bertujuan untuk mengetahui pengaruh kemudahan fitur layanan,
kualitas layanan elektronik (e-service quality), kepercayaan, dan persepsi
keamanan terhadap keputusan penggunaan aplikasi mobile banking BRImo pada
nasabah BRI di Perawan...
Repositori Institusi
ANALISIS KUALITAS PELAYANAN PUBLIK BADAN PERPUSTAKAAN DAN ARSIP DAERAH PROVINSI RIAU
This study aims to analyze How Public Service Board of Library and Regional
Archives Riau Province, hereinafter referred to as (BPAD) Riau Province. This is
done to look at the quality and how much success BPAD Riau Province in performing
its main...
Repositori Institusi
Analisis Kepuasan Pengguna Terhadap Kualitas Website Menggunakan Metode Webqual 4.0 (Studi Kasus : Smk Negeri 1 Minas)
Thesis
SMK Negeri 1 Minas perlu memiliki sebuah website yang baik untuk melakukan
penyampaian informasi dan layanan kepada seluruh masyarakat umum, instansi dan
siswa yang berada dibawah nauangannya. Proses evaluasi sangatlah diperlukan
untuk meningkatka...
Repositori Institusi
Analisis Kepuasan Penggunaan Aplikasi E-SIKAP Pada Daftar Kehadiran Kerja PT. Angkasa Pura Solusi Menggunakan Metode Webqual 4.0
Thesis
Aplikasi e-skap adalah aplikasi berbasis android yang diluncurkan oleh PT. Angkasa Pura Solusi untuk membantu karyawan melakukan presensi kehadiran melalui smartphone. Tujuan analisis aplikasi e-Sikap adalah mengetahui kepuasan
dari aplikasi ini ter...
Repositori Institusi
Analysis of Patient Preferences in Choosing Health Services at Ibnu Sina Islamic Hospital Pekanbaru
To survive and develop sustainably, hospitals must be able to respond to the
dynamics of change by knowing patient preferences to be able to provide
quality health services. This study was conducted on inpatients at RSI lbnu Sina
Pekanbaru with th...
Repositori Institusi
Penerapan Model Klasifikasi Dalam Tingkat Kepuasan Layanan Publik Pada Kecamatan Dengan Menggunakan Algoritma Decision Tree
Thesis
Service activities cannot be separated from human life, because service is needed
in all aspects of life. Just like public services provided by the government, public
services can also affect the level of quality in an institution. The problem
exp...
Repositori Institusi
Pengaruh E – Service Quality Dan Sales Promosion Terhadap Kepuasan Pelanggan Pengguna Aplikasi Pln Mobile Di Rumbai
Thesis
Penelitian ini bertujuan untuk mengetahui pengaruh eservice quality dan sales
promotion terhadap kepuasan pelanggan pengguna aplikasi PLN Mobile di
Rumbai. Jenis penelitian yang digunakan adalah penelitian kuantitatif. Adapun
teknik pengambilan sa...
Repositori Institusi
Analisis Kualitas Pelayanan Pada Universitas Lancang Kuning
Having a vision for Unilak leading 2030 by becoming a leading university on national level based on Malay culture requires cooperation from all parties to make it happen. The points to be achieved one of them is to improve the quality of education. H...
Repositori Institusi
Pelatihan SPSS Pada Himpunan Mahasiswa Mahaputera Riau (HIMMARI)
Abstract
This Community Service activity aims to provide education to the Mahaputera Riau Student Association (HIMMARI) in understanding and skills in using the SPSS data processing application in writing a thesis so that these students understand h...
Repositori Institusi
Services and Participation in Public Hospital: Creating a Trusted Environment for Outpatient
Public hospitals have become a spotlight for many layers of the society since the
government has committed to provide them with good quality of health services. However, some
emerging problems indicating the society’s dissatisfaction towards the ...
Repositori Institusi
Services and Participation in Public Hospital: Creating a Trusted Environment for Outpatient
ISSN: 1755-1315
Public hospitals have become a spotlight for many layers of the society since the
government has committed to provide them with good quality of health services. However, some
emerging problems indicating the society’s dissatisfaction towards the ...
Repositori Institusi
Services and Participation in Public Hospital: Creating a Trusted Environment for Outpatient
ISSN: 1755-1315
Public hospitals have become a spotlight for many layers of the society since the
government has committed to provide them with good quality of health services. However, some
emerging problems indicating the society’s dissatisfaction towards the ...
Repositori Institusi
Services and Participation in Public Hospital: Creating a Trusted Environment for Outpatient
Public hospitals have become a spotlight for many layers of the society since the
government has committed to provide them with good quality of health services. However, some
emerging problems indicating the society’s dissatisfaction towards the ...
Repositori Institusi
ANALISIS KEPUASAN PELANGGAN TERHADAP PELAYANAN SERVICE MOTOR PADA BENGKEL AHASS RUMBAI
Thesis
Persaingan merupakan suatu bentuk usaha yang dilaksanakan supaya
mendapatkan kemenangan atau mendapatkan posisi yang lebih baik tanpa harus
terjadi benturan fisik atau konflik. Keluhan dan ketidakpuasan dapat
diminimalkan dengan mengambil langkah-...
Repositori Institusi
Analisis Kepuasan Penggunaan Aplikasi E-Manajemen Penyidikan di Sat Reskrim Polresta Pekanbaru Dengan Metode Webqual
Thesis
Penelitian ini dilakukan untuk menganalisa dan mengevaluasi kinerja anggota
Polri khususnya Sat Reskrim Polresta Pekanbaru, dari pihak anggota di Sat
Reskrim Polresta Pekanbaru memiliki kendala yang dikeluhkan dalam
pengoperasian atau penggunaan a...
Repositori Institusi
Muslim-friendly assessment tool for hotel: how halal will you serve?
How best to satisfy the needs and wishes of Muslim hotel guests is still
not clear, and an efective tool is necessary for measuring the
extended service of Muslim-friendly hotels. The study aims to formulate an instrument to assess the quantity and...